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Charging Guide

As part of our efforts to reach our environmental goals,Venustas no longer includes a power adapter in the box.

Plug Into Power

To charge your device, follow these steps:
1. Connect your device to the USB cable that comes with it.
2. Plug into one of these three power sources:

Wall power outlet

Plug your USB charging cable into a USB power adapter, then plug the adapter into the wall.

Computer

plug the adapter into the wall.ComputerPlug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. 

Power accessory

Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.

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*As part of our efforts to reach our environmental goals, Venustas no longer includes a power adapter in the box.

*Venustas rechargeable batteries are compatible with all kinds of Power Adapter or third-party adapters that comply with applicable safety standards.

More details: Click Blog

Frequently Asked Questions

FOR PRODUCT

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Frequently Asked Questions

FOR BATTERY

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Frequently Asked Questions

FOR ORDER

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Frequently Asked Questions

FOR SHIPPING & RETURN POLICY

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Frequently Asked Questions

FOR VENUSTAS HEATWAVE CLUB MEMBER

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FOR TROUBLE SHOOTING

Venustas Heated Apparel Troubleshooting Guide [2024 Update]

Venustas Heated Apparel Troubleshooting Guide [2024 Update]

Got a snag with your Venustas heated gear? No worries – we're here to help! Check out our troubleshooting guide, made simple to guide you through any issues you might encounter with your heated apparel.

How to Charge Your Venustas Battery?

How to Charge Your Venustas Battery?

As part of our efforts to reach our environmental goals, Venustas no longer includes a battery charger in the box. We believe this small change can make a big difference for our planet. Your satisfaction is our priority, and we assure you won’t experience any inconvenience.

Rest assured that charging your battery remains simple and convenient. Plug your battery into these three power sources:

  • Wall power outlet

Plug your USB charging cable into a USB power adapter((not included), then plug the adapter into the wall. You can use your phone's charging kit.

  • Computer

Plug your charging cable into a USB 2.0 or 3.0 port on a computer that is turned on and not in sleep mode. 

  • Power Accessory

Plug your cable into a powered USB hub, docking station, or other certified accessories.

When your battery charges, the indicator lights blink to show the charging status. When the battery is fully charged, all four indicators light up without blinking.

*Our 7.4V@5000mAh battery is designed with an LED to monitor the charging level. When it shows 100, it indicates that the battery is fully charged.

If Your Battery Charges Slowly Or Wont Charge

Please follow these steps:

  • Check your charging cable and USB adapter for any signs of damage, such as breaks or bent prongs. Avoid using damaged accessories.
Check your charging cable and USB adapter
  • Plug into a wall outlet and ensure your charging cable, USB wall adapter, and the outlet or AC power cord are securely connected. If issues persist, try a different outlet.
  • Remove any debris from the charging port of your battery, then firmly connect it to your charging cable. If the charging port is damaged, your battery may need professional attention.
Remove any debris from the charging port of battery
  • Charge your battery for half an hour. If it remains unresponsive, press the button to check if the battery indicator lights up.
  • If your battery still won’t charge, please reach out to our customer support team and we will help you fix the issue. If your battery is under warranty, we'll replace it with a new one for you.

                        How to Use Venustas Battery?

                        • Fully charge the battery for the first use.
                        • Plug the cable inside the apparel pocket into the battery port.
                        • Monitor the battery level while wearing the heated apparel.
                        • Disconnect the battery if it's low on charge and recharge it.
                        • Use the Type-C port to charge other mobile devices.

                          How to Store Venustas Battery?

                          • Maintain a certain power level if you plan to store it for a long time.
                          • Charge every 3-6months if not in use.
                          • Store the battery where the temperature is 77±2℉.
                          • Keep the battery away from moisture.

                          Learn More 

                            Venustas Heated Apparel Battery Guide

                            Venustas Heated Apparel Battery Guide

                            Our Venustas heated apparel uses different types of batteries to optimize performance in both heating capabilities and comfort. In this article, we write a comprehensive guide to accessing battery technology.