Yes, when you purchase heated apparel, it includes the battery. We also have replacement batteries available HERE! 

All-new heated apparel includes:
1 x Heated Apparel
1 x Lithium-ion Battery
1 x User Manual

Heated gloves or socks includes:
1 Pair x Heated Gloves/Socks
2 x Lithium-ion Batteries (2000mAh, 7.4 V)
1 x Battery Charger
1 x User Manual

Heated warmer includes:
1x Heated Warmer
1 x Lithium-ion Battery (4800mAh, 7.4V)
1 x Battery Charger
1 x User Manual

Heated chair includes:
1x Heated Chair
1 x Lithium-ion Battery (5000mAh, 7.4V)
1 x Battery Charger
1 x User Manual

Absolutely! You can wear Venustas heated apparel on the plane. All our products are TSA-friendly. Just remember to keep the Venustas lithium batteries in your carry-on luggage as per TSA regulations.

Open-box items are returned due to sizing issues, not because they’re damaged. We carefully inspect each one, and they come with a 6-month limited warranty on the heating elements and battery. Please note that all open-box sales are final, so we can't offer returns or exchanges.

Our heating elements are made from carbon fiber and are strategically placed on the chests, shoulders, neck, and back to distribute heat evenly. They’re seamlessly sewn into the fabric, so while you might feel them if you touch the garment, they’re barely noticeable when you're wearing it.

Venustas's limited warranty applies to all BRAND NEW items sold by venustasoffical.com, Amazon, and other authorized dealers.

Venustas Heated Apparel & Battery: ONE(1) YEAR covering any defect or malfunction of the heated electronic components from the date of purchase.
*Please note that 2-year limited warranty on heating elements for purchases on venustasoffical.com.

This warranty is non-transferable and proof of original purchase from us or an authorized dealer is required for warranty service.

Damage to the heating system and parts resulting from accidental fire, flood, misuse, unauthorized service or negligence as outlined herein will void the warranty. Warranty does not cover commercial use.

Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under this warranty. Under no circumstances will Venustas or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product isfound to be covered by this warranty.

PROOF OF ORIGINAL PURCHASE
This limited warranty applies to the product from the date of original purchase.Therefore, the owner must furnish proof of original purchase at retail for the consumer warranty.

For the commercial warranty, the owner must furnish proof of original purchase at retail or from a distributor. For subsequent purchasers, the date the first user acquired the product will apply as the original purchase.

After a careful inspection, your heated apparel and battery will be packed into a waterproof bag—a little gift from us to you! You can use this bag to store items or take it on your outdoor adventures.

 *As part of our commitment to the environment, Venustas no longer includes a power adapter. Our batteries are compatible with most power adapters from qualified manufacturers available on the market. You can also charge your battery using a computer or other certified accessories.

Nope, Venustas heated apparel is compatible only with specially designated Venustas batteries. For your safety and the best performance, we recommend using Venustas batteries. If you need an extra battery, you can find it HERE. 

 *Please note that any issues caused by non-original batteries are not covered under the warranty.

As part of our efforts to reach our environmental goals,Venustas no longer includes a power adapter in the box.

Plug Into Power To charge your device, follow these steps:
1. Connect your device to the USB cable that comes with it.
2. Plug into one of these three power sources:

Wall power outlet
Plug your USB charging cable into a USB power adapter, then plug the adapter into the wall.

Computer
Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode.

Power accessory
Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.

*As part of our efforts to reach our environmental goals, Venustas no longer includes a power adapter in the box.
  *Venustas rechargeable batteries are compatible with all kinds of Power Adapter or third-party adapters that comply with applicable safety standards.

More details: Click Blog

Yes, you can take Venustas batteries with you on the plane, but they must be placed in your carry-on luggage, as required by TSA regulations.

Yes, you can! The USB port on the battery is designed for charging mobile devices, while the DC port charges the apparel at the same time. Please note that our 7.4V@5000mAh battery uses USB-A port for charging mobile devices, and the USB-C port is solely for power input.

Click Blog

 Click Blog

Simply visit our accessories section or use the search bar to find the specific items you need. Or you can use third-party adapters that comply with applicable safety standards, including Type-C adapters for laptops. If you require further assistance, feel free to reach out to our customer support team.

Please kindly note that the battery life is influenced by three main factors: battery capacity, ambient temperature, and power consumption.

Battery Capacity
Venustas offers three types of batteries, with the largest being the Venustas-10000. This is the highest capacity battery on the market, rated at 7.4V@10,000mAh(=3.7V@20,000mAh), comparable to 5V@20,000mAh batteries available today. Under constant ambient temperature and power consumption, a larger battery capacity means longer usage time.

Ambient Temperature
At room temperature, the battery can discharge 100% of its capacity. However, at -10°C (14°F), the battery discharges only about 70% of its capacity, and at -20°C (-4°F), it discharges around 50% of its capacity. Thus, using the same battery with the same product in different temperatures can lead to a difference in usage time of up to 1 to 1.5 times.

Power Consumption
Under constant ambient temperature and battery capacity, larger heating elements in heated garment consume more power, which leads to quicker battery drain and shorter usage time. This means that a garment with 6 heating elements will have a battery life about 0.5 to 1 times shorter than one with 3 heating elements.

Below is a table showing the usage times for the three types of Venustas batteries, calculated based on a 7.4V heated apparel with 5 heating elements, all tested at room temperature.

Please contact our customer support team and we'll assist to help you fix the issue. If your order is processing, we may not able to cancel the order. You can return the item to the designated address upon delivery, and we will cover the shipping fee. (US only)

Please contact our customer support team and we’ll help you get the right size. If your order is already processing, we might not be able to change it. However, you can exchange the item upon delivery, and we’ll cover the shipping fee. (US only)

We apologize for any inconvenience caused. If the product you're interested in is currently out of stock, we recommend considering other similar options. Or you can subscribe the email on the page of the out-of-stock item, we’ll instantly notice you once the item becomes available for purchase.

An account is not required to place an order. You can check out as a guest. However, creating an account speeds up the checkout process and earn reward points with every purchase, which you can redeem for free products. For more details, please refer to our rewards program.

Yes, we offer a 7-day price match on your purchase. If the price goes down within 7 days after your purchase, we will refund the price difference. Please contact our customer support team with your order number to request a price match.

To unsubscribe, please click the "Unsubscribe" link at the top or bottom of the email you received. Alternatively, you can contact us HERE, and we will remove you from our newsletter list.

Simply subscribe to our pop-up form, and you'll receive a discount code for your first order. The code will also be sent to you in your welcome email.

Yes, please contact our customer support team for refunds on eligible discounts from orders placed within the valid discount period.

We ship to the Unite States and Canada. For customers from other countries, please contact our customer support team to check if we can deliver to your location.

You will receive the tracking number via email once your order has been shipped. You can also check it with your order number or tracking number HERE. If you haven't received your tracking number after a while, please reach out to our customer support team.

Nope. Our carrier provide comprehensive tracking and services, so they typically do not accept PO Box addresses as delivery addresses.

If you have not yet received a tracking number for your order, please send the address/size change request to reach out to our customer support team. Our customer service team will assist you with the change. Unfortunately, once your order has been shipped, we will not be able to make changes to the address or size for you.

Tracking information may take a few days to update. If there's no update after several days, please reach out to our customer support team with your order number, and we’ll assist you further.

Certainly! We gladly accept exchanges for all unwashed and unworn heated apparel in its original condition and packaging within 30 days of delivery. Please submit a return/exchange request at Return Center, and we will send you a prepaid shipping label (US only). *Please note that open-box items, final sale items, underwear, bulk orders, and free gifts are not eligible for returns or exchanges.

Customers in the United States may submit a return request through our Return Center. Once the request is approved, we will send a prepaid shipping label free of charge. For customers outside of the United States, you are responsible for the return shipping cost. Please contact our customer support team for assistance with your return.

The refund will be credited back to the original payment method used for the purchase.

Yes, you can! Please submit the request at Return Center with order number and shipping postal code. If you can't provide the proof of purchase, we won't be able to process the exchange. But you can always use the S/N beneath the care label and use this number as an order ID to register the warranty HERE to enjoy a 1-year warranty.

To join the Heatwave Club, please click HERE to create an account, or sign in if you already have one. By doing this, you’ll immediately become a member of the Heatwave Club. It’s FREE to join, and you’ll get 100 FREE points just for signing up!

You’ll get 1 point for $1 you spend in our store, and the points are calculated based on the final value of your purchase. We may have special promotions where you could be able to get more points for every purchase sometimes.

Sorry, points cannot be transferred between different accounts. If you have multiple accounts, you can earn points for each one by signing in, but you won't be able to transfer points between them.

Yes, you can! Please contact our customer support team with your order details, and we'll add the points to your account for you.

New members can receive an exclusive welcome gift (e.g. reusable tote bag) upon signing up. You can redeem this gift with a unique discount code available on your account page. The redemption code will also be sent to you in your welcome email.

Yes. Shipping fee not included. You will need to pay for the shipping cost and taxes (if there are any) for getting the free products or discounted products.

If you want to stop receiving our Heatwave emails, you can unsubscribe from the program's newsletter by clicking on the unsubscribe button in any of the program emails and confirming the cancellation. If you no longer want to be a part of the program, you can cancel your membership by contacting our customer support team with your account name, and we will assist you promptly.