Extended Special Return
We extend the Special returns to allow orders of BRAND NEW items delivered from Nov. 10th, 2023 to be returnable through January 15th, 2024. Don't hesitate to gift your family and friends this holiday!
- Open-Box, Final Sale, Underwear, Bulk Order and free gifts items are Not eligible for return or exchanges.
- Only items in new condition and unworn with tags can be eligible for return or exchange. we reserve the right to inspect and reject items that aren’t in brand new and unworn with tags condition or deduct restocking & processing fees and second charges.
- The initial shipping fee (if there is) is not refundable.
- Don't send back to the original sender address on the box. Please follow the instructions in the approval email of return request.
√For US Customers
We provide 30-day refund and exchange. Please be noted that every order is eligible for ONE prepaid shipping label only. If you submit the return request twice or more or you are out of return window, you should bear the return shipping fee.
√For Canadian Customers
- If due to customer’s own reason (don’t want it anymore or don’t like it), He or She apply for a refund within 30 days of delivery, shipping fee for return is borne by customer.
- If customer wants to exchange the item (due to wrong size, don’t like the color) within 30 days of delivery, shipping fee for exchange is borne by customer.
- If the item is defective or wrong, customers need to exchange or return the item:
How to Return (Most Recommended Method)
- Submit a return/exchange request at return center. (30 days for return and exchange). If the order is approved, we will send a prepaid shipping label (US Only).
- Print the shipping label
- Re-pack the item, stick the shipping label to the returned package.
- Drop off your package at the designated carrier.
Or you can return or exchange by directly sending us an e-mail at firstname.lastname@example.org with your name, order number, the items you wish to return and the reasons.
Or you can call +(1) 888 836 6460, tell us with name, order number, the items you wish to return and the reasons.
Refund Processing Duration
Kindly allow 3-6 business days for our after-sales team to process your request. After this, please note the refund times below:
- For credit card refunds, please allow between 1-14 business days for the transaction to process.
- For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.