Please register & activate your warranty here.
For New Item
- Heated Clothes (jacket, vest, coat, hoodie) purchased on venustasofficial.com are covered with a 2-year limited warranty on heating element and 1-year limited warranty on battery.
- Heated gloves purchased on venustasofficial.com are covered with 1-year limited warranty on heating element and 1-year limited warranty on battery.
Purchases from amazon are covered with a 1-year limited warranty on heating elements and batteries.
This warranty is non-transferable and proof of purchase from venustasofficial.com.
If you know the purchaser's name, email and order number, you can enjoy the same warranty as the purchaser does. To claim your warranty, you can directly fill in the Warranty Claim Form below with the purchase information.
Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty. Under no circumstances will Venustas or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.
How to Claim Warranty
To proceed with a claim, please fill in the form for warranty claim below. Our customer service team will get back to you as soon as possible. If you do not receive an email from us within 48 hours, please check your spam folder or call us at: +(1) 888 836 6460