Please register & activate your warranty here.
Venustas's limited warranty applies to all BRAND NEW items sold by venustasoffical.com,Amazon, and other authorized dealers.
For Brand New Item
- Heated Apparel (jacket, vest, coat, hoodie) purchased on venustasofficial.com are covered with a 2-year limited warranty on heating element and 1-year limited warranty on battery.
- Heated Accessories(Heated gloves,Heated Socks and Heated Chair) purchased on venustasofficial.com are covered with 1-year limited warranty on heating element and 1-year limited warranty on battery.
Products Purchased from Amazon, Walmart, or other authorized dealers are covered with a 1-year limited warranty covering any defect or malfunction of the heated electronic components from the date of purchase.
This warranty is non-transferable and proof of original purchase from us or an authorized dealer is required for warranty service. Damage to the heating system and parts resulting from accidental fire,flood,misuse, unauthorized service or negligence as outlined herein will void the warranty.Warranty does not cover commercial use.
PROOF OF ORIGINAL PURCHASE
This limited warranty applies to the product from the date of original purchase.Therefore, the owner must furnish proof of original purchase at retail for the consumer warranty.
For the commercial warranty, the owner must furnish proof of original purchase at retail or from a distributor. For subsequent purchasers,the date the first user acquired the product will apply as the original purchase.For subsequent purchasers, the date the first user acquired the product will apply as the original purchase.
If you know the purchaser's name, email and order number, you can enjoy the same warranty as the purchaser does. To claim your warranty, you can directly fill in the Warranty Claim Form below with the purchase information.
Wear and tear of the garment, such as fabric, zippers and other accessories are not covered under warranty. Under no circumstances will Venustas or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.
How to Claim Warranty
To proceed with a claim, please fill in the form for warranty claim below. Our customer service team will get back to you as soon as possible. If you do not receive an email from us within 48 hours, please check your spam folder or call us at: +(1) 888 836 6460