How to Troubleshoot Your Heated Apparel?

Have trouble with your heated apparel not heating up? Don’t worry, we’ve got you covered! In this guide, we’ll walk you through some simple steps to identify and fix common issues. Let's get your jacket warming you up again in no time!

If your heated apparel won’t turn on

1. Check if the battery is functioning properly.
   > Please recharge your battery for 1-5 minutes to check for the blinking indicator light, which means the battery is charging;
   > Try charging a phone or another device with the battery to see if it’s working. If not, please refer to our battery troubleshooting guide. 
   If it is working, proceed to the next step.
2. Please plug the apparel cable into the battery’s DC port and see if the power button on the apparel flashes in red, white, and blue, and then turns off quickly. 
   
   For models with a square button, it should flash red.
   
   If it doesn’t flash, try unplugging and plugging it back in. If the battery works but the button still doesn’t flash, there may be an issue with the heating elements.
3. If it does flash, please press the power button 3s to see if it can preheat with a red light.
4. If there’s no light after pressing, there might also be the issue of heating elements. Please send the troubleshooting video, order number, and S/N (Serial Number) beneath the care label to our customer support team. We will help you to fix the issue and provide you with a satisfactory solution.

If heating elements don’t warm up after turning on the apparel

1. Please connect the apparel cable to the battery, then press the power button for 3 seconds to turn on the heated apparel. You’ll see the power button flash red as it starts preheating for 5 minutes. Then the apparel will automatically adjust to medium heating level (blinking white LED).
2. If the apparel powers on as expected, please allow some time for heat generation. We recommend zipping up the apparel and waiting 1-5 minutes (*Ensure the battery is in the battery pocket, not on the heating element). Afterwards, touch the apparel to check if the heating elements are warming up.

3. If you don’t feel any warmth, please provide your order number and the S/N (Serial Number) beneath the care label. Our customer support team will assist you with an exchange.

If the heating element isn’t getting as hot as expected 

1. Plug the battery into your clothing and press the button for 3-5 seconds to turn it on.
2. Please press the power button for a second until the light turns solid red, indicating high temperature.
3. Zip up your apparel and wait 1-5 minutes to help retain heat.
4. After this period, touch the area near the heating elements or measure the temperature with a thermometer.

Please note that the temperature is regulated by the internal heating elements, so the warmth you feel may be slightly lower.

You’re now all set to tackle any issues with your Venustas heated apparel! If problems persist, our friendly customer support team is ready to help. Stay warm and enjoy your adventures!

Learn More

• Learn how to troubleshoot Venustas battery not working
• FAQs