How to Troubleshoot Venustas Battery Not Working

Is your Venustas battery giving you trouble? Don’t fret—help is here! We’ve put together this cheerful guide to get your battery back in action. Whether it’s not charging, charging slowly, or just being a bit moody, we’ve got the tips and tricks to revive it.

How to Charge Venustas Battery?

To charge your battery, follow these steps:

1. Connect your battery to the USB cable.
2. Plug into one of these three power sources:

As part of our efforts to reach our environmental goals, Venustas no longer includes a battery charger in the box. We believe this small change can make a big difference for our planet. 

Venustas battery is compatible with a wide range of chargers, including third-party adapters with Type-C ports that comply with applicable safety standards. Common adapters including those from laptops like Apple MacBooks or HP devices, as well as wall outlets or power strips with USB ports, can safely charge your battery. Below are the charging sources you can use to charge your battery.

Type 1:

Type 2:

If you need a charger adapter, we’ve got you covered:

• For Venustas-6000 battery: 5V/3A USB-A Power Adapter
• For Venustas-7500 battery or Venustas-10000 battery: 35W USB-C Power Adapter

When your battery charges, the indicator lights blink to show the charging status. When the battery is fully charged, all four indicators light up without blinking.

If your battery won’t charge

Follow these steps and try again after each:

1. Check your charging cable and USB adapter for any signs of damage, such as breaks or bent prongs. Avoid using damaged accessories.
2. Plug into a wall outlet and ensure your charging cable, USB wall adapter, and the outlet or AC power cord are securely connected, or try a different outlet.
3. Remove any debris from the charging port of your battery, then firmly connect it to your charging cable. If the charging port is damaged, your battery may need professional attention.
   
4. Charge your battery for half an hour.
5. If it remains unresponsive, try a different USB cable or charger. Venustas battery is compatible with all kinds of power adapter or third-party adapters that comply with applicable safety standards, including power adapters with Type-C from laptops like Apple and HP.
6. Let your battery charge for another half hour.
7. If your battery charges after replacing the charger or charging cable, please contact our customer support team and we will send you a new charging cable. If your battery still won't power on or charge even after replacing the charger and charging cable, please contact our customer support team provide a clear photo of the silkscreen print on the back of the battery. We will check it and exchange a new battery for you.

If your battery charge slowly

Follow these steps and try again after each:

1. Check if you use the correct charger. 
   > For optimal charging of the Venustas-7500 battery and Venustas-10000 battery, we recommend purchasing a 20V/1.75A (35W) charger for a full charge in 2-4 hours. Or you also can use the power adapters (with a Type-C port) from laptops such as Apple or HP instead of the 35W charger. If you choose to use a 5V/2A or 5V/3A charger, please note that the charging time may extend to around 10-15 hours. 
   > For the Venustas-6000 battery, we suggest using a 5V/3A charger, which will achieve a full charge in about 4 hours.
2. If the battery charge slow even use the correct charger, please check for any damage or debris on the charging port and charging cable.
3. Plug into a wall outlet and ensure your charging cable, USB wall adapter, and the outlet or AC power cord are securely connected, or try a different outlet.
4. If it’s still charging slow, we recommend trying a different charging cable. Venustas battery is compatible with all kinds of charging accessories that comply with applicable safety standards.
5. Let your battery charge for half an hour.
6. If your battery charges at a normal speed after following these steps, please contact our customer support team for assistance with a new charging cable. If you continue to experience slow charging, kindly let us know your battery model, charging time, and charging conditions, and we’ll be happy to help you.

If your battery stopped charging at 80 percent

Venustas Optimized Battery Charging helps slow down battery aging by minimizing the time your battery stays fully charged.

Your battery might get a little warm while charging. To extend its lifespan, if the battery gets too warm, our software may limit charging above 80%. Once the temperature drops, charging will continue.

For best results, try moving your battery and charger to a cooler spot.

If your battery cannot charge your phone

Follow these steps and try again after each：

1. Check if you use 12V heated apparel. Kindly note that our Venustas-7500 battery and Venustas-10000 battery cannot charge your phone while powering the 12V heated apparel. If you would like to charge your phone, we recommend not using the 12V heated apparel during that time.
2. Check if your battery has power.
3. Please try recharging your battery for about 1 minute and check for the blinking indicator light, which means the battery is charging. Our batteries have an automatic protection feature. When the battery's DC port comes into contact with metal, the battery will automatically shut down. By recharging for 1 minute, you can reset this feature and allow the battery to start charging properly.
4. Please plug your phone in again with the correct charging cable.
5. If the problem insists, we recommend trying a different USB cable and charge again.
6. Double-check that you’re using the correct charging port. Kindly note that the Venustas-6000 battery only supports phone charging through the USB-A port. 
7. If the phone still cannot be charged, please contact our customer support team for further assistance.

If your battery cannot charge your heated apparel

Follow these steps and try again after each：

1. Check if your battery has power.
2. Please try recharging your battery for about 1 minute and check for the blinking indicator light, which means the battery is charging. Our batteries have an automatic protection feature. When the battery's DC port comes into contact with metal, the battery will automatically shut down. By recharging for 1 minute, you can reset this feature and allow the battery to start charging properly.
3. Test the battery with your phone and other mobile devices. Kindly note that the Venustas-6000 battery only supports phone charging through the USB-A port.
4. Plug the apparel cable into the battery, and then press the power button for about 3 seconds to see if it turns on.
5. If the apparel doesn’t turn on, please check for any issues with the heating elements.
6. If there are no issues with the heating elements, please contact our customer support team for assistance in exchanging for a new battery.

Learn More 

• What to do if your heated apparel won't heat
• Learn how to use your heated apparel
• How to know when the battery is fully charged
• FAQs