Thank you for purchasing Venustas battery heated clothing! Now that you've owned the excellent heated jacket/ heated vest, just try it on! However, things would not always go the right way. You may encounter some issues out of expectation while wearing this item.

We'll be so sorry for that and will try our best to fix it. That's why we create the step-by-step troubleshooting guide. To solve your problem as soon as possible, we need to know more details. Before you contact service@venustasofficial.com, please read and follow this guide.

Based on our customer feedback, we conclude some common issues.

1. Battery LCD displays nothing (Note: only 7.4V battery has LCD).
2. Battery LCD can display the number when inserting the USB ports.
3. Power button cannot flash in red/white/blue light.
4. Power button can circularly flash in red/white/blue light. But it has no reaction when repressing the button.
5. Power button can circularly flash in red/white/blue light but the light quickly goes out.
6. Heating setting sometimes would lose control. For example, when you set the apparel at low level, but it automatically is set at medium or high level.
7. Apparel cannot work when connecting to a fully charged battery. But it can work when the cable doesn’t completely plug into the battery port.

If you have above questions or any other questions, you can follow these steps to make a diagnose.

Part 1: Check your battery

Note: This method can be used on 5V and 7.4V batteries.

Step 1: Press the button on the right side of the battery

After doing this, you can check the left side to see if there is a flashing charge level indicator light or number displayed on LCD.

YES → Go on to the Step 2.

NO→ We are so sorry that there's something wrong with the battery. Please get in touch with service@venustasofficial.com with pictures and a detailed description. We will ship you a new battery as soon as possible.

Step 2: Charge your phone with this battery

Please use the battery to charge your phone and see if your phone is charging with that battery. By doing this, we can find out if the battery is working properly. And there's no need to worry about that the battery will damage your phone as it will work as a power bank.

If the battery cannot charge your phone, we are so sorry that there's something wrong with the battery. Don't hesitate to get in touch with service@venustasofficial.com with pictures and a detailed description. We will ship you a new battery as soon as possible.

And if your battery is doing well in charging your phone, there's nothing wrong with it! Now let's check your apparel.

Part 2: Check your heated jacket/ heated vest

Step 1

Plug the cable (inside the pocket) in the battery and to see if the power button on your apparel will flash 3s in red/white/blue light.

YES → Go on to the Step 2.

NO→ Please re-plug the cable at first. If it's still not working, we are so sorry that there's something wrong with the apparel. Please get in touch with service@venustasofficial.com with pictures and a detailed description. We will ship you a new one as soon as possible.

Step 2

Now press and hold the power button for 3-5seconds to preheat this item. A blinking red led light, right?

YES → Go on to the Step 3.

NO→ We are so sorry that there's something wrong with the apparel. Don't hesitate to get in touch with service@venustasofficial.com for assistance.

Step 3

Set your apparel on a high level. After about 1 minute, touch the lining to see if there's an obvious sense of heat.

YES → Everything is alright with your battery heated clothing! Nothing to worry about!

NO→ We are so sorry that there's something wrong with the apparel. Please get in touch with service@venustasofficial.com for assistance.

*If, due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Please feel free to contact us with any questions. We'll try our best to give you a satisfactory solution. (Note: If you are troubled with the washing instruction, please read this complete guide.)

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Read Venustas heated jacket manual:  

Heated apparel 5V

Heated apparel 7.4V