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Troubleshooting Venustas Heated Jacket Not Getting Hot

by Venus X 20 May 2022 0 Comments

Heated jacket is an apparel with the advanced heating technology. It keeps people warm in winter. After wearing a heated jacket, people can do a variety of outdoor activities in cold weather without feeling cold or bulky. 

Venustas is a young and lively brand, specializing in cold weather gear. Product ranges from heated jackets, heated vests, heated hoodies to heated gloves for women and men.

Venustas heated clothing is highly valued by customers. But there are some people have some problems when using Venustas heated apparel, the most common of which is that “Venustas heated clothing not working.” If you are facing the issue of Venustas heated clothing not heating, here are some ways that you can use to troubleshoot.

What is heated clothing?

Heated jacket

Heated clothing is designed for cold-weather sports enthusiasts and outdoor workers.

Traditional winter clothes keep warm by isolating cold air and do not generate heat, but heated clothing generates heat through heating pads to achieve continuous warmth. So heated clothing keeps people warmer. No matter how cold the surroundings are, the heated clothing can continuously heat and maximize the warmth.

How it works?

Heated jacket

The working principal of heated jackets is different from that of heated blankets. In order to ensure the overall portability of the clothes, the heated clothing is powered by the portable power bank instead of directly plugged into the power supply. Also, each jacket is equipped with heating elements, which can generate heat when powered by the battery. They switch the temperature with a small power button on the jacket.

Situations and solutions

There are several factors that can cause your heated jacket not getting hot. If you want to know why heated jacket is not working, please read on to find out the problem.

First of all, please confirm whether the battery is still working.

Battery

Step 1: Press the button on the right side of the battery.

You can check the left side to see if the charge level indicator works fine.

If it can work, please go on step 2.

If not, we are so sorry that there's something wrong with the battery. Please get in touch with service@venustasofficial.com with pictures and a detailed description. Our customer service will provide further solution as soon as possible.

Step 2: Charge your phone with this battery.

Please use the battery to charge your phone and see if your phone is charging with that battery.

 

If the battery cannot charge your phone, we are so sorry that there's something wrong with the battery. Don't hesitate to get in touch with service@venustasofficial.com with pictures and a detailed description. We will ship you a new battery as soon as possible if your purchase is under warranty!

If your battery is doing well in charging your phone, there maybe nothing wrong with the battery!

Then, please confirm the battery model. 

There are 2 battery models of Venustas heated clothing, let’s see them one by one.

  1. 7.4V battery
  2. 5V battery

7.4V battery

Identify the problem based on the following situations.  

Situation1: After the battery is fully charged and connected with the clothes, the button doesn’t respond (doesn’t flash red, white and blue lights)

Situation2: After the battery is fully charged and connected with the clothes, the button quickly flashes the red, white and blue lights (or only flash red light) and then turns off. It has no response even if you press again.

Situation3: After the battery is fully charged and connected with the clothes, the button quickly flashes the red, white and blue lights (or only flash red light) and then turns off. Press the button for 3-4 seconds, the above situation repeats.

Situation4: Heated jacket sometimes turns off automatically/changes the heating level automatically.

Situation5: After the battery is fully charged and connected with the heated jacket, the charge level shows 0.

Situation 6: Some heating zones of the heated jacket are not heating (It used to heat up, but not now).

Situation 7: Some heating zones of the heated jacket are not heating (It can’t heat up at the beginning)

Situation 8: All heating elements are not heating.

5V battery

 

Situation 1: After the battery is fully charged and connected with the clothes, the button doesn’t respond (doesn’t flash red, white and blue lights).

Situation 2: Some heating zones of the heated jacket are not heating (It used to be heat, but not now).

Situation 3: Some heating zones of the heated jacket are not heating (It can’t heat at first)

Situation 4: All heating zones of the heated jacket are not heating. 

Solutions

Step 1: Check your heated clothing.

Please connect the battery and the heated clothing. You can see the power button on your apparel will flash 3s in red/white/blue light.

 

If it can flash 3s in red/white/blue light, please go on step 2.

If no, please re-plug the cable at first. If it's still not working, we are so sorry that there's something wrong with the apparel. There's might a problem with the button switch.

Step 2: Press and hold the power button for 3-5seconds

This step is to preheat this item. You can see a blinking red led light.

 

If you can see a blinking red light, please go on step 3.

If no, we are so sorry that there's something wrong with the apparel. There's might a problem with the connection between the button and heated clothing.

Step 3: Set your apparel on a high level.

After about 1 minute, touch the lining to see if there's an obvious sense of heat. This step is to check whether the heating pads are still working.

Heated Jacket insulation

If you don’t feel the heat, we are so sorry that something wrong with the apparel. There's might a problem with the heating pads.

After the above three steps, it means everything is alright with your battery and heated clothing if you don't have any problem! You don’t need to worry about it!

 Reasons for heated jacket not heating.

  1. Faulty heated jacket switch
  2. Old and faulty battery (Batteries that are old or not turned off when not in use for a long time can cause the battery not to work. )
  1. Faulty connection between the battery and the heated jacket
  2. Faulty heating pads 

Ways to solve

First of all, please confirm the heating part of the product and whether the battery is properly connected to the jacket. If the situations listed above occur, except to man-made damage, we provide 1-Year Limited Warranty on Battery, 2-Year Limited Warranty on Heating Elements (Official Website ONLY), 30-Day refund and 60-day exchange (Official Website ONLY) and free exchange shipping in USA.

Warranty

Please describe detailed situation of the heated clothing not getting hot to service@venustasofficial.com for further resolution.

Pay attention to the Return and Exchange Policy, you can view it at the link below: https://venustasofficial.com/pages/return-and-exchange-policy

 

Follow us on Facebook and Instagram.

Join our Group on Facebook to get more discount information on Venustas.

 

Read Venustas heated jacket manual:

Heated apparel 5V

Heated apparel 7.4V

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